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ICT Support Executive

To join a well-known Maltese company in the IT field, the ICT Support Executive will be managing the enterprise customers and their networks, from the design phase to after-sales support and service level agreements. 

On offer: 

  • Be part of a team of experienced, supportive and fun people, with a special bond between them that makes work feel like home; 
  • Join a well-established company that has been operating for over 40 years; 
  • Competitive salary plus company benefits. 


  • Dealing directly with customer requests related with the department; 
  • Liaising with the Business Sales team to understand customer networking applications and requirements; 
  • Assisting sales initiatives for the business including but not limited to pre-sales consultancy; 
  • Issuing bill of materials for works as required by clients/bids/tenders; 
  • Designing and implementing support, troubleshooting, performance-tuning of converged Legacy and IP networking solutions based on Cisco and Alcatel Lucent Office and Enterprise amongst others; 
  • Designing, implementing and supporting complex Alcatel and other Legacy and/or IP based PABX systems including Office, Enterprise, IP, Call Centre, CTI and Unified communications; 
  • Designing, implementing and supporting networking solutions based on state-of-the-art technologies, such as VPN, high-availability IP setups, Intrusion Detection Systems, security, VOIP, Gigabit Ethernet and ATM technologies and WIFI systems; 
  • Specific areas of accountability include operational support, preventive maintenance, security, capacity planning, traffic engineering, systems documentation, incident response, performance analysis & pre-sales activities; 
  • Acting as the liaison between the company and certified vendors to research and recommend enhanced technology and experience solutions; 
  • Maintaining active vendor certifications; 
  • Developing processes and standards to govern the engineering and implementation of these IP networking services; 
  • Preparing system specifications to support upgrades to the system, ensure proper integration including the preparation of a lab setup/demo to client; 
  • Developing appropriate test and operating procedures for quality assurance of the delivered IP and Broadband Services; 
  • Coordinating upgrade and installation schedules with clients and the internal sales team and act as project lead with regard to costs, design, implementation, training and post implementation support;  
  • Staying abreast with new technologies within the industry and evaluate the applicability of those technologies within the client environment. 


  • 1-year experience in a customer facing environment especially focusing on Network/System Administration; 
  • Working experience with configuration and troubleshooting on IP and Internet related technologies, such as: 
    • ATM switching and routing 
    • Metro Ethernet services 
    • ADSL technology 
    • VOIP 
    • IP security 
    • ISP aggregation 
    • ISP services such as email, dns, web services 
    • Windows/Linux Administration; 
  • Excellent troubleshooting skills; 
  • Be self-driven, results-oriented, with excellent analytical skills; 
  • Excellent communications skills, both verbal and written (Maltese and English); 
  • A valid driving license and the ability to drive; 
  • It will be considered an asset having:  
    • Experience in a development environment and/or Java and/or XML WEB Services; 
    • Proficiency in IP networking technologies;  
    • Possession of a Cisco CCNA certification or equivalent. 

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