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Head of Operations (Banking)

Job Title: Head of Operations (Banking)
Contract Type: Permanent
Location: Malta
Salary: Executive Salary
Reference: 5619
Contact Name: Nikki Farrugia
Job Published: September 04, 2019 14:28

Job Description

A strong customer focused bank is seeking a Head of Operations to assume responsibility for the operations of the bank whilst also forming part of the core management team.

Responsibilities will be: 

  • Working  closely with the business functions to maintain and enhance operational processes.
  • Managing  all operational matters.
  • Taking ownership of the bank’s operational processes with regard to retail depositors, corporate clients (including loan business) and FX business.
  • Ensuring all important and relevant checks and controls are embedded into operational processes.
  • Identifying  areas for automation of existing processes.
  • Setting up of new operational procedures with regard to new business lines.
  • Acting as point of reference to staff members in relation to operational matters.
  • Review/maintain/update operational manuals and policies.
  • Working   to improve operational processes whist identifying areas of operational and AML risk.
  • Working with the compliance department on improving the bank’s onboarding procedures for new clients which include KYC procedures and AML monitoring in accordance with the bank’s AML policy.
  • Taking responsibility for the management and development of the operations team.
  • Taking part in senior management meetings.
  • Developing and presenting  monthly operational KPIs.

The ideal candidate will have: 

  • A degree in banking or in other related area.
  • Minimum of five years’ experience in a relevant role.
  • Proven track record.
  • Excellent communication skills.
  • Knowledge of banking procedures and policies.
  • Ability to translate regulatory requirements into operational plans and actions.
  • Ability to think on their feet and provide solutions to challenging tasks.

For more information kindly contact Nikki Farrugia on