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Head of Consumer Finance

Job Title: Head of Consumer Finance
Contract Type: Permanent
Location: Mauritius
Salary: Attractive Package
Reference: 3708
Contact Name: Salim Peer
Job Published: April 27, 2018 06:46

Job Description

A strong brand in the local landscape of financial services with an international footprint, is seeking to recruit a dynamic Head of Consumer Finance who will be in charge of the performance of the company as directed by the CEO and dictated by the board’s overall strategy, to be based in Mauritius. The successful candidate will be responsible to ensure sustainable business expansion, human resource management of department and enforce compliance, regulatory and statutory requirements.

Duties and Responsibilities

  • Formulate and implement the short, medium and long term strategic plan for the business towards revenue and profitability growth
  • Closely monitor the operating and financial results against plans and budgets and provide regular reports to the board and CEO
  • Maintain an ongoing dialogue with the board of directors, regulators and business partners/ merchants
  • Develop and ensure adequate operational planning and financial control systems
  • Ensure that the operating objectives and standards of performance are understood and owned by the business managers and employees
  • Constantly scan the business environment, advise the board and CEO about developments and opportunities for growth in the market
  • Represent the company and be the brand ambassador with customers, suppliers, bankers, professional associations, media and the general public
  • Master the dynamics of the consumer finance in view of proposing innovative approaches to capture market share and ensure robust and sustainable growth
  • Deploy a stringent compliance, corporate governance and risk management framework in line with company policies, processes, controls and systems

Experience and Qualifications

  • At least 10 Years at Director level in the Consumer Finance sector
  • Degree in Management or Finance, Banking or Economics and/or member of CFA, ACCA or ACA.
  • Masters in Business Administration would be an advantage
  • Strong Business Intelligence and Commercial Skills
  • Proven Leadership capabilities
  • Excellent rapport building and stakeholder management

Customer Focus

  • Has an in-depth understanding of the needs of customers and tracks their changing needs effectively
  • Consistently builds and manages positive relationships with customers & takes proactive steps to uphold high customer satisfaction levels at all times

Entrepreneurial Ability & Business Acumen

  • Identifies and champions key opportunities which can help the organisation to improve and excel
  • Understands the key levers of change (enablers + obstacles to change), acts as a change agent and drives change positively across the organisation
  • Aware and up to date with economic / industry trends and challenges, has a deep understanding and masters the key drivers / KPI’s for the business
  • Evaluates action plans, reviews priorities and makes necessary changes to help improve the business / function

Operational Excellence

  • Drives a process orientation and high quality focus across the business, drives decisions which result in operational excellence in the business
  • Encourages and sustains a performance-oriented culture across the organisation

Partnership Management

  • Effectively creates and sustains positive relationships with key internal and external partners and stakeholders
  • Builds and maintains a wide range of business contacts through effective networking, Manages interactions with key partners towards win-win

Organisational Capability Building & Leadership

  • Coaches people towards effective performance both on and off the job
  • Adopts, adapts and shares international best practices across the organisation
  • Strives to be the best in his/her field and is a role model who inspires others to give the best of themselves
  • Modifies his/her leadership style to persuade, motivate, influence and gain the commitment of people
  • Emotionally intelligent, self aware, self starter and able to exercise self leadership
  • Positive, driven by passion and forward looking (i.e. always seeking to move forward focusing more on the objectives than the obstacles only)


  • Open minded and receptive to others ideas, feedback and constructive criticism, Feels at ease and adapts easily in a diverse environment
  • Demonstrates understanding, tolerance and sensitivity towards diversity in the workforce and treats others in a fair and consistent manner


  • Demonstrates consistency between actions & words and takes initiatives at work & in extra professional activities
  • Demonstrates the ability to complete tasks, projects and assignments with quality


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