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Front Office and Customer Service Executive

Job Title: Front Office and Customer Service Executive
Contract Type: Permanent
Location: Malta
Industry:
Salary: €14,500 - €17,500
Reference: OS001
Job Published: September 11, 2019 13:23

Job Description

Are you willing to join an award-winning team? If yes, we might have the right post for you! We have an immediate full-time position with an indefinite contract within the freight & logistics department for the post of Front Office and Customer services executive. Conducting Front office/reception job plus acting as back-office support to the logistics and administration department this post provides a challenging yet exciting and rewarding job. The job consists of working in an office environment & consist of a basic wage + commission package.

 

Office working hours are Monday to Friday from 07:30 till 16:30 hrs during winter and Monday to Friday from 07:30 till 16:00 hrs during the Summer period.

 

Previous experience in a similar role is considered an asset

Mains responsibilities are:

  • Front office duties including answering the main switchboard telephone and diverting calls to respective staff
  • Greeting of customers at front office/reception, handling and exchange of documents such as delivery orders, gate passes, payments and issuance of receipt of payments to customers
  • Coordination with office staff to collect documents such as delivery orders and gate passes from respective carriers or suppliers
  • Quoting to customers
  • Placement of import or export freight bookings with suppliers or agents on behalf of the sales team.
  • Follow up on bookings with suppliers, carriers or agents to ensure that shipments are on track and on time
  • Provide shipment updates to the customer via email and telephone
  • Generation of customs manifests notice of arrival, freight invoices, delivery orders and gate passes
  • Sorting of files and prepare the necessary documents required for end customer
  • Assisting the quality management personnel to vet and perform testing on internal files for quality management purposes
  • Assisting the finance and accounts department in several administrative duties such as sorting files for posting

The position is on a full-time basis and on an indefinite contract and includes all usual benefits such as govt bonus, leave and sick leave entitlement. The job consists of a basic wage plus a commission package. Annual salary can vary from Euro 14,500 gross to Euro 17,500++.

 

A minimum of 1-year experience within the same field is required. Applicants must possess a clean driving license, clean criminal conduct and must be physically present in Malta.

 

*Dear Candidate, kindly note that this role is not managed by Castille. O&S Shipping Ltd, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact brand@castilleresources.com, and we will direct your query to the relevant contact at O&S Shipping Ltd.

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