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Fixed Access Strategy Manager

Fixed Access Strategy Manager

Job Title: Fixed Access Strategy Manager
Contract Type: Permanent
Location: Malta
Industry:
Salary: Attractive
Reference: VML0059
Job Published: April 18, 2018 07:34

Job Description

Role purpose:

  • Drive evolution of Vodafone Malta’s strategy related to Fixed services (both in consumer and SoHo/SME segments) based on sound understanding of customer needs, commercial models and related technologies
  • Lead cross-functional work on developing the infrastructure required for the introduction of new propositions in Fixed
  • Manage relationships including negotiations and alignment with potential commercial partners and Government entities to support the delivery of our strategy
  • Lead product marketing and management activities including product and process design, pricing, commercial modelling and product delivery through strong cross-functional teamwork
  • Responsible for creating and delivering plans to support deliver customer happiness and commercial targets (e.g. NPS, customer volumes, revenue)

Key accountabilities and decision ownership:

  • Lead strategic thinking and lead execution of plans related to Fixed Strategy, working closely with Vodafone Malta leadership team
  • Design and bring innovative Fixed products and services to market to exceed customer expectations, drive continuous process innovation to grow customer satisfaction and process efficiency related to fixe products
  • Build strong plans and drive team to acquire and retain customers; set targets, develop commercial campaigns, run base management campaigns and channel activities
    Ensure customer experience and support processes are efficient and also deliver high NPS results
  • Manage CAPEX, OPEX and A&R budgets related to Fixed to deliver commercial targets

Core competencies, knowledge and experience:

  • Solid understanding of fixed technologies, products and related processes – 3+ years experience in fixed operations in product/marketing/customer care or technology area
  • Marketing & Product management skills with great eye for detail and passion for the customer to deliver excellent customer experience
  • Commercially savvy, experienced in working with complex business cases and managing a P&L
  • Outstanding people skills, ability to communicate and negotiate effectively with different stakeholders at all levels in the organisation just as well as with external partners/organisations to ensure successful implementation of strategy

Required technical / professional qualifications: 

  • University degree, preferably in Technology, Business or Marketing

Key Performance Indicators :

  • Customer and Revenue targets
  • EBITDA contribution
  • Market share
  • NPS
*Dear Candidate, kindly note that this role is not managed by Castille. The client, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact brand@castilleresources.com, and we will direct your query to the relevant contact at this company.