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Enterprise Engineer

Enterprise Engineer

Role Description:

  • Manage the service delivery of telecommunication services to Business customers
  • Run feasibility analysis for customers’ requests in conjunction with other Network teams
  • Innovate by investigating the possibility of new products to deliver improved corporate services
  • Improve the delivery process by suggesting and possibly testing new methods to deliver services more efficiently

 Day-to-day Responsibilities:

  • Collect customer service requirements, perform feasibility study and organise the available Network resources to deliver each service on time, as per customer specifications and in line with standard implementation processes
  • Communicate through regular meetings with Technology and Business stakeholders
  • Maintain list of customer services to be delivered and provide feedback on status of current deliveries
  • Liaise with third-party support and customers in order to organise the necessary site visits or appointments.
  • Test new products or connectivity methods with other technology teams
  • Produce the necessary reporting for Business and Technology departments
  • Carry out any other duties as deemed necessary by the Fixed & Enterprise team lead
  • Carry the above duties outside office hours where deemed necessary

Requirements:

  • MQF Level 6 certification, preferably in Electrical Engineering or ICT
  • Excellent interpersonal and communication skills
  • Ability to plan, manage change and set priorities & timelines
  • Ability to engage with both internal and external stakeholders
  • Ability to work on own initiative and strong organizational skills
  • Ability to motivate teams working in a challenging and dynamic environment
  • Understanding of networking & telecommunications technologies as well as previous working experience in project management of networks-related projects considered an asset
  • Valid driving license
*Dear Candidate, kindly note that this role is not managed by Castille. Vodafone, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact brand@castilleresources.com, and we will direct your query to the relevant contact at Vodafone.