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Direct Sales & Customer Care Data Analyst

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  • Published:

    about 1 month ago

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  • Skills tags:

    Tech , Data Analyst

Role Purpose

We are looking for a passionate Data Analyst and Shift Planner. The successful candidate will turn data into information, information into insight and insight into business decisions. Data analyst responsibilities include call centre & retail analysis and any other deep dives required by the customer experience team. The data analyst will develop analysis and reporting capabilities to manage shifts and staffing as well as monitor call centre performance and identify improvements.

Key Accountabilities / Key Activities

•    Interpret data, analyse results using statistical techniques and provide regular reports
•    Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
•    Acquire data from primary and secondary data sources and maintain databases/data systems
•    Identify, analyse, and interpret trends or patterns in complex data sets
•    Work with management to prioritize business and information needs as well as CVM activities for Call Centre planning
•    Locate and define new process improvement opportunities

Core competencies, knowledge and experience:

•    Proven working experience as a data analyst or business data analyst
•    Technical expertise regarding data models, database design development, data mining and segmentation techniques
•    Strong knowledge of and experience with reporting packages (Business Objects etc), 
•    Knowledge of statistics and experience using statistical packages for analyzing datasets
•    Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
•    Adept at queries, report writing and presenting findings
•    Very good verbal and written communication skills both in English and in Maltese
•    Ability to work under pressure and meet tight deadlines
•    Self-motivated, highly organized and able to prioritise and manage multiple tasks