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Customer Tech Support Agent

Customer Tech Support Agent

Job Title: Customer Tech Support Agent
Contract Type: Permanent
Location: Mauritius
Industry:
ICT
Salary: Attractive
Reference: ONG-549264
Job Published: July 31, 2018 11:12

Job Description

About the role

  • Ensure customer satisfaction at all times
  • Timely creation and deletion of events as per processes
  • Web search
  • Timely check, handling and sorting of mails in shared mailbox
  • Follow-up corporate processes, standards and procedure

 

About you

  • Good written and spoken English and French Language is a must
  • Good Customer Relationship Management skills
  • Good time management and organisational skills
  • Ability to work in teams
  • Proactive, self-motivated and determined attitude
  • Ability to work under pressure & multi-task, using a team approach to solve problem when appropriate
  • Results oriented and problem solving skills
  • Need a willingness to learn and expand knowledge
  • IT Proficient: MS Office Software Suite: Word, Excel, Outlook
  • Typing accuracy and speed
  • Familiar with search engines
  • Familiar with the usage of digital map for  searches
  • Ability to work autonomously with little or no supervision

 

*Dear Candidate, kindly note that this role is not managed by Castille. Orange, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact brand@castilleresources.com, and we will direct your query to the relevant contact at Orange.