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Customer Services Officer (Dutch)

Customer Services Officer (Dutch)

  • Location

    Malta

  • Sector:

    Banking

  • Contract Type:

    Permanent

  • Salary:

    Attractive

  • Contact:

    Clara Garroni

  • Job Reference:

    4348

  • Published:

    19 days ago

  • Expiry:

    2018-11-24

  • Client Details:

    Castille

  • Consultant:

    Clara Garroni

  • Skills tags:

    Customer Services

A successful Maltese bank and financial services company is looking to hire a Customer Service Officer (Dutch speaking) on a definite basis to support the Dutch speaking customers in their journey from account opening to saving. 

Duties and responsibilities:

  • Answering incoming calls and taking care of emails form existing customer in relations to its products and services
  • Following up on customers requests that cannot be solved immediately and conducting the necessary investigations 
  • Logging customers complaints according to the procedures
  • Supporting marketing and commercial initiatives to promote the company 

Required knowledge, skills and experience:

  • Excellent verbal and written communication skill in both Dutch AND English
  • Willing to work flexible hours
  • Experience in a customer service role will be considered an asset
  • Basic knowledge of banking and financial products is desirable