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Banking Officer

Job Title: Banking Officer
Contract Type: Permanent
Location: Sliema, Malta
Salary: Attractive
Reference: 4041
Contact Name: Justina Zammit
Job Published: July 30, 2018 14:57

Job Description

A fully licensed credit institution is currently looking for a Banking Officer join their Corporate Banking team. Reporting to the Customer Service Manager.

Job description

  • Onboarding new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status of the account opening 
  • Answering incoming calls and responding to customer emails and secure messages 
  • Converting inbound calls, customer emails and secure messages to sales opportunities by promoting the Bank’s wealth and savings products and services with existing and potential clients 
  • Handling customer enquiries, managing and resolving customer complaints, escalating technical issues and providing customers with information about the Bank’s products and services 
  • Executing client instructions such as payments, trading on eWealth, account opening and closure, and account system maintenance 
  • Updating customer information and checking customer details and accounts through the Bank’s systems 
  • Making outbound calls to up-sell and cross-sell the Bank’s savings and investment products and services 
  • Other duties as determined from time to time by the Customer Service Manager 

Skills and Experience

  • Excellent verbal and written communication skills in both English and Maltese 
  • High attention to detail 
  • Business oriented and customer centric attitude with a good aptitude and mindset to sell 
  • Ability to work on own initiative with minimal supervision 
  • Ability to handle multiple tasks at the same time 
  • Ready to work on a flexible hour schedule 
  • Previous experience in a similar role will be considered an asset 
  • Basic knowledge of banking and investment products is desirable 
  • Candidates possessing an EU citizenship - work permit will be considered for this role.