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Customer Service Officer (French)

Job Title: Customer Service Officer (French)
Contract Type: Permanent
Location: Malta
Salary: Attractive
Reference: 4349
Contact Name: Clara Garroni
Job Published: October 25, 2018 08:57

Job Description

A successful Maltese bank and financial services company is looking to hire a Customer Service Officer (French speaking) on a definite basis to support the French speaking customers in their journey from account opening to saving. 

Duties and responsibilities 

  • Answering incoming calls and replying to emails and customers in relation to the companies products and services
  • Following up on customers requests that cannot be dealt with immediately and conducting necessary investigations
  • Logging customers complaints according to the companies procedures
  • Contacting customers who are in the process of opening an account 
  • Supporting marketing and commercial initiatives to promote the company via calls

Requires knowledge, skills and experience

  • Excellent verbal and written communication skills in both French AND English
  • Willing to work flexible hours
  • Previous experience in a customer service role would be an asset
  • Basic knowledge of banking and financial products is desirable