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Customer Service Officer (French)

Customer Service Officer (French)

  • Location

    Malta

  • Sector:

    Banking

  • Contract Type:

    Permanent

  • Salary:

    Attractive

  • Contact:

    Clara Garroni

  • Job Reference:

    4349

  • Published:

    20 days ago

  • Expiry:

    2018-11-24

  • Client Details:

    Castille

  • Consultant:

    Clara Garroni

  • Skills tags:

    Customer Services

A successful Maltese bank and financial services company is looking to hire a Customer Service Officer (French speaking) on a definite basis to support the French speaking customers in their journey from account opening to saving. 

Duties and responsibilities 

  • Answering incoming calls and replying to emails and customers in relation to the companies products and services
  • Following up on customers requests that cannot be dealt with immediately and conducting necessary investigations
  • Logging customers complaints according to the companies procedures
  • Contacting customers who are in the process of opening an account 
  • Supporting marketing and commercial initiatives to promote the company via calls

Requires knowledge, skills and experience

  • Excellent verbal and written communication skills in both French AND English
  • Willing to work flexible hours
  • Previous experience in a customer service role would be an asset
  • Basic knowledge of banking and financial products is desirable