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Customer Service Officer (Dutch speaking)

  • Location

    Malta

  • Sector:

    Banking

  • Contract Type:

    Permanent

  • Job Reference:

    MDT-210-1552

  • Published:

    19 days ago

  • Expiry:

    2019-12-01

  • Client Details:

    MeDirect

  • Skills tags:

    Customer Services

Reporting to the Customer Service Manager, the selected candidate will join the Belgian Customer Service department and will be supporting our Belgian customers throughout their customer journey, from account opening to saving and investing through the MeDirect platform. The selected candidate will be working in a fast growing and innovative environment on a shift basis and should have a passion for excellent customer service. The role provides the opportunity to gain a professional certificate on Regulatory Environment and Wealth Management Products and is being issued on a one year definite contract.

Duties and responsibilities
  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
  • Providing customers with information about the Banks products and services
  • Following up on customers instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
  • Supporting the Banks marketing strategy throughout various campaigns focusing on savings and wealth products
Required knowledge, skills and experience
  • Excellent verbal and written communication skills in Dutch and English. Communication skills in French will be considered an asset
  • Previous experience in a customer service role will be considered an asset