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Customer Relationship Manager

Job Title: Customer Relationship Manager
Contract Type: Permanent
Location: Malta
Salary: Attractive
Reference: 4554
Contact Name: Veronique Amaira
Job Published: December 12, 2018 15:26

Job Description

Client Relationship Manager is required to join an established digital media agency in Malta.

Main Responsibilities:

  • Managing the strategic relationships for direct, large-market clients.
  • Developing and maintaining strong relationships at a strategic and operational level with assigned large market clients
  • Consulting clients on best practices and necessary system and process changes to achieve client goals throughout the year
  • Conducting quarterly stewardship meetings with clients and lead other regularly scheduled meetings as necessary
  • Coordinating and securing renewal of client agreements Act as a coach and mentor for others Responsible for special projects as assigned
  • Working with outstanding digital/design talent across disciplines to innovate and create great solutions for iconic brands.
  • Developing and leading relationships with key decision makers whilst building lasting relationship with our clients.
  • Be a passionate mentor and leader for some of the brightest digital talent around.
  • Helping to define Digital technology roadmaps and solutions
  • Providing Digital technology consulting services

Skills Required:

  • A Bachelors Degree or equivalent combination of education and experience
  • Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
  • Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
  • Must be able to quickly sort through complex subject material
  • Strong analytical skill-set and ability to effectively use data for strategy
  • High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
  • Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
  • Track record in finance, account, business and relationship development.
  • Have a clear point of view of good looks like for customer service, and where new technologies are taking customer service in the future.
  • Proven ability and track record in structure, development and delivery of complex programmes and engagements on time and within budget.
  • Experience of shaping business and technical solutions, making technology choices about digital platforms and reconciling architectural thinking.
  • Experience of working with organisations including formulating methodologies and best practice in service standards

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