CRM- Service Comms Manager
|Job Title:||CRM- Service Comms Manager|
|Job Published:||November 19, 2019 08:50|
As a CRM Service Comms Manager, you will need to have a clear understanding of how to leverage customers behavioural, transactional, and demographic data in order to deliver a relevant automated real-time service communication program through multiple channels with a vision of increasing player loyalty.
In this role, you will own end-to-end responsibility for all service communication across multiple regions and brands, from creating the strategy, to copy writing, compliance checks and implementation.
This position demands extensive collaboration with all our regional and brand teams to ensure full localisation and compliance, good communication and written skills, excellent project managerial skills, and a process-focused attitude that will enable you to effectively execute on the deliverables.
Your responsibilities are not limited to:
Develop the service communication program based on specific customer profile, behavioural or transactional events, using relevant communication channels such as onsite messaging, email, SMS, and notifications
Leverage all CRM systems and channels to optimise CRM bottom line contribution
Identify key opportunities to enhance the player experience by improving our service communication
Own the overall implementation process, including copy writing, working closely with regional teams to ensure complete localisation, and identify opportunities to drive improved effectiveness
Work on other projects as assigned
What’s in it for me?
You’ll get to work in a friendly and open-minded team, full of people willing to help and learn from you. Working closely with the various regional and brand teams across the business will allow you to gain an understanding of all the different factors that make up the business. This means that your tasks will be varied and challenging in their own unique ways – there are no dull moments!
If you are a great project manager, willing to make our service communication programs customer centric to ensure an improved experience for our customers, then this is the role for you!
You are good at:
Experience within the online gaming sector and an interest in its product offering (1+ years)
Experience in Project Management (1+ years)
Excellent English copy writing skills to ensure a customer centric approach
Detail-oriented, organised and the ability to multi-task and prioritise workloads
Team first attitude
Additional language skills in any of the Nordic languages, German, Dutch, Spanish or Italian
Previous experience from customer service or in a payment’s role within gaming
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