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CRM Database Operations Coordinator

THE CHALLENGE OR THE WOW

In this role, you will be working with other teams, analysing their processes and coming up with automated solutions in order to provide the best possible flow for both internal stakeholders and our customers.

You will be working from a Central perspective, getting the opportunity to get a holistic understanding of the business and ultimately aid all the brands and markets within the group to reach their targets and work in a more optimized manner. Your role is comprised of two essential aspects: acting as a contact point for stakeholders – dealing with their requests and educating them about the possibilities our tools provide us, and also as an expert in the tools – finding creative solutions to communicate with our customers in the best possible way.

This opportunity will allow to work within the framework of a thriving business while still being able to participate in creative problem solving – in the end you are expected to provide your own solutions based on your knowledge of both the business and its tools.

You will:

  • Regularly meet with stakeholders in order to get an understanding of their requests

  • Gain an understanding of the business and proactively provide solutions for potential pain points

  • Be expected to prioritise tasks and be able to deal with ad hoc requests

  • Work on various tasks that demand their own approach, while driving efficiency within the database operations team

  • Work autonomously to achieve both personal and team goals

WHAT’S IN IT FOR ME?

You’ll get to work in a friendly and open-minded team, full of people willing to help and learn from you. Working across teams and departments will allow you to gain an understanding of all the different factors that make up the business. This means that your tasks will be varied and challenging in their own unique ways – there are no dull moments!

If you are an all-rounder, willing to put technical skills to work in order to design optimized customer life-cycle journeys for our customers, then this is the role for you!

YOU’RE GOOD AT:

  • Creative problem solving

  • Must be highly organized and proactive at following up on topics and coordination

  • Be a customer advocate by having a customer-oriented approach across all processes and use of tools

  • Coordinate plans with various stakeholders internally and externally, by supporting them to provide efficient solutions and as an expert on the tools

  • Strong written and verbal communication skills in English

  • Interestin online technologies and/or data marketing

  • Detail-oriented, organized and the ability to multi-task and prioritize workloads

  • Strong understanding of technology and standard business software like Microsoft Office

EXTRA AWESOME:

  • SQL knowledge

  • Basic programming knowledge

  • Past experience in the iGaming industry

  • Past experience in CRM