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Contact Service Agent

Contact Service Agent

Job Title: Contact Service Agent
Contract Type: Contract
Location: Malta
Salary: Attractive
Reference: 2533
Contact Name: Ernest Mercieca
Job Published: July 18, 2017 10:04

Job Description

A leading international bank is seeking to recruit a Contact Service Agent on Full-Time Basis.


  • Handle incoming calls whilst delivering excellent customer service.
  • Take ownership of a wide variety of enquiries from Commercial customers and non-customers.
  • Ensure that Business customers’ expectations in terms of efficiency, accuracy and professionalism of response are fully met.
  • Provide first line of support and promote usage of e-channels.

Required Skills:

  • A passion to provide excellent customer service.
  • Excellent interpersonal and written communication skills.
  • Well organised and able to demonstrate initiative.
  • Problem solving and decision making skills with the ability to respond quickly.
  • Excellent team player engaged in positive working relationships and sharing ideas.

Desirable Skills:

  • Knowledge of Microsoft applications.
  • Understanding of CMB products.

For more information contact Ernest Mercieca on