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Contact Centre Agent (Full-Time)

Job Title: Contact Centre Agent (Full-Time)
Contract Type: Permanent
Location: Malta
Salary: Attractive
Reference: REF-C:COMM 09/2018
Job Published: May 04, 2018 14:34

Job Description


  • An O Level Standard of Education;
  • Good verbal and written English Communication
  • Sharp problem-solving skills;
  • Strong team orientation;
  • Flexible to work shifts, including weekends.

It is also desirable that candidiates possess:

  • ECDL certification or equivalent;
  • Excitement to work in a dynamic and fast-paced environment;
  • Prior experience in a customer service related role.

Main Duties:

  • Provide an excellent standard of service through telephone, online and e-mail support and ensure that customers’ expectations are met and exceeded.
  • Ensure that all problems are resolved speedily achieving high levels of first call resolution and customer satisfaction
  • Carrying out effective troubleshooting, following up of calls and logging of calls in the relevant systems when necessary
  • Be capable of identifying sales opportunities and conclude a possible sale immediately.
  • Be responsive and flexible to business and team needs, maintaining a professional approach at all times.
  • Regularly meet targets set by line management.
  • Corresponding with customers or enquirers via email, social media or any other platform according to company practices and as directed by policies that can be amended from time to time.
  • Report and provide continuous feedback to superiors on the progress of the operations to ensure that all activities. and their respective outcomes fall in line with the operational strategy of the company.
  • Perform other general clerical duties as required by the Company.
  • Be prepared to undergo training that enables the agent to up-skill him/herself to take technical support calls/duties as well.
  • Performing any other tasks as directed from time to time by line management.
*Dear Candidate, kindly note that this role is not managed by Castille. The client, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact, and we will direct your query to the relevant contact at this company.