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Cloud Coach Expert

Job Title: Cloud Coach Expert
Contract Type: Permanent
Location: Mauritius
Salary: Attractive
Reference: 548650
Job Published: July 26, 2018 09:51

Job Description

As part of a team of Cloud coach and Professional services, the « Cloud Coach Expert » is assigned a defined technical scope (offer(s) / technology(ies) / professional service(s)).

Inside this scope he then has for main objectives :

  • To follow-up and report activities of cloud coaches inside this scope : pre-sales, services delivery, customer follow-ups, customer billing,
  • To be the main point of contact on this scope for other entities : Marketing, Pre-sales & sales, ENG, Operations team,
  • To support Cloud coaches that run activities inside this scope, by providing : support, training, communication, documentation,
  • To drive directly complex customer requests received
  • To ensure that processes and best practices are followed, and customer satisfaction reached
  • To carry out and report REX analysis on issues found, and propose accordingly enhancements of existing processes or new ones, and contribute to formalize them
  • To be source of recommendations and continuous improvement with a proactive approach, in order to improve performance, quality, and economic profitability

About you

You have a significant professional experience in IT and networks: System Administration (Linux / Windows), Virtualization, Security (firewall configuration, load balancers, ...), Networks, Backups, Installation of Web-oriented middleware (LAMP / WAMP, Apache , proxy and reverse-proxy, sFTP, SMTP / IMAP server, etc.)

  • You have a customer-oriented approach
  • You have a good relationship and good writing skills
  • You have teaching skills
  • You know how to work in a team

Department - Orange Cloud for Business

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

*Dear Candidate, kindly note that this role is not managed by Castille. Orange, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact, and we will direct your query to the relevant contact at Orange.