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Client Svcs & Spt Specialist

Job Title: Client Svcs & Spt Specialist
Contract Type: Permanent
Location: Mauritius
Reference: ONG-267225
Job Published: July 26, 2018 13:27

Job Description

About the role

Ownership, Implementation and management of all services included in Orange GFA, FreeMove IMA and GMA contracts related to MNC customers

Act as a first line of support (both L1 commercial and L1 technical) to MNCs for all mobility services including voice, data, Machine to machine and Mobile Device Management

Provide direct customer support activities (including customer facing calls, presentations, emails and through customer portal)

Make in depth investigation on all the customer reports in case of anomalies and take appropriate actions to provide complete and accurate reports to customer

Carry out specialized tasks as may be assigned by dedicated units including backoffice duties

Collaborate and contribute to specific projects (new activity set up) and specific customer-related projects


About you

Good understanding of mobile, Machine to Machine and Mobile Device Management technologies

Good understanding of the commercial and multinational business environment

Excellent organizational and planning skills

Excellent communication and decision making skills

Excellent time management skills

Excellent Customer-oriented attitude

Excellent problem solving and analytical skills

Process-oriented and attention to details

Self-motivated and willing to learn

Excellent initiative in owning problems and finding solutions

Good presentation skills

Team Spirit

Flexible working hours (odd hours, night shift system for 24hrs/7days activity).

Fluent in English and French (spoken and written)


Additional information

Qualifications & Experience

Degree/Equivalent in Information/Communication technologies or related field

OR more than 2 years experience working in mobility services

Excellent Customer Service experience

Good experience in mobile networks and M2M - desirable

Experience in Reporting and Analysis of reports also desirable


*Dear Candidate, kindly note that this role is not managed by Castille. Orange, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact, and we will direct your query to the relevant contact at Orange.