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Client Svcs & Spt Specialist

Client Svcs & Spt Specialist

About the role

  • Incident Management , Change Management,  Calls Management
  • Provide first class initial support for all end user service requests relating to the business and IT environment
  • Ensure effective management of issues raised through calls, emails, self - service and face to face and handle the resulting incidents

About you

  • Working Experience : at least one year
  • In a technical support IT environment
  • Help Desk Experience
  • System Administrator Experience (windows / others)

Communication Skills

  • Bilingual
  • Verbal and Written
  • Competencies
  • Must have the ability to troubleshoot networking problems.
  • Must be technically “savvy” and possess strong analytical and problem-solving skills.

Technical Skills

  • Basic network Knowledge : TCP/IP protocol, LAN/WAN, Active Directory, Windows Server, Firewall

Qualification

  • BSC Degree in a technical field (Computer Science preferred)
  • Or IT related or Telecommunication / BEng
  • Certification
  • Comptia A+, N+

Department - Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

 

*Dear Candidate, kindly note that this role is not managed by Castille. Orange, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact brand@castilleresources.com, and we will direct your query to the relevant contact at Orange.