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Client Onboarding Executive

Client Onboarding Executive

Job Title: Client Onboarding Executive
Contract Type: Permanent
Location: Mauritius
Industry:
Salary: Attractive
Reference: 3373
Contact Name: Rachel Christine
Job Published: January 30, 2018 10:17

Job Description

A multinational organisation is looking for a Client Onboarding Executive

CORE RESPONSIBILITIES

  • On-boarding and engaging companies undertaking the evaluation (primarily suppliers) by telephone
  • Providing support and guiding them through the evaluation process
  • Ensure that users’ expectations are positive, ensuring companies’ participation and boosting response rates of campaigns
  • Participating in campaign launches, qualification of companies’ activities (prior to launching)
  • Participating in coordination of tasks and projects to improve company adoption, communication, awareness, and internal engagement processes
  • Additional responsibilities related to the function may be required

TECHNICAL SKILLS

  • B2B and SAAS experience favourable
  • Strong customer service spirit + experience (Telephone + Email, Chat would be a real plus)
  • Leadership experience would be preferred, but not essential
  • Pre-Sales experience preferred but not a pre-requisite
  • Good knowledge of PowerPoint and Excel

COMPETENCIES

  • Strong ability to engage new customers must have an excellent understanding of business.
  • Self-starter, dynamic (e.g. take on task to improve engagement experience by updating help centre etc).
  • Help contribute to new processes (prior experience in setting up + contributing to innovations and improvements would be favourable).
  • Very strong oral and written communication skills
  • Team-spirit and ability to motivate
  • Strong client focus and strive for results
  • Attention to Detail and Quality
  • Able to think strategically and creatively whilst performing tasks

QUALIFICATIONS

  • A degree in a business or management related discipline, or international relations would be preferred, but applicants with other backgrounds and a demonstrated interest in IT Security will be considered
  • Must be fluent in English and another language (French, Spanish, Portuguese, Chinese, Japanese or any other)
  • Autonomous and self-driven
  • International Exposure or comfortable working in an international company
  • Willing to work in a start-up environment