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Claim Handler – German speaker

Job Title: Claim Handler – German speaker
Contract Type: Contract
Location: St Julians, Malta
Salary: Attractive
Reference: 3523
Contact Name: Joseph Glynn
Job Published: March 07, 2018 14:28

Job Description

One of our clients is looking for a Claim Handler "German speaker" individual with a high degree of self-motivation and the ability to work collaboratively is required.

Description of Work:

  • Administer claims ensuring that both agreed turnaround targets and quality targets are met
  • Take responsibility for Claims workload assigned
  • Take responsibility for claim decision making respecting own individual level of authority
  • Identify and communicate any requirements to our clients and sales partners in an effective manner
  • Handle telephone calls regarding claims with service providers, sales partners solving problems swiftly and preventing unnecessary delays
  • Continually review and action Claims on a daily basis
  • Complete work in a timely and efficient manner
  • Adhere to Claims procedures and processes, propose changes and solution to improve them
  • Ensure accuracy in all written correspondence to clients and sales intermediaries
  • Ensure the integrity of the claims process and system data
  • Contribute to the team service delivery goals by achieving personal targets for effectiveness and quality
  • Liaise with colleagues as well as with other internal departments and external parties
  • Keep up-to-date on technical aspects of the job - products, procedures and compliance issues

Capacity and Skills:

  • Native German speaker and fluent in English, excellent communication skills
  • Ability to establish and maintain effective relationships with the users of the systems
  • Personable and positive outlook with ability to handle emotive customer situations
  • Strong decision maker with the confidence to act under own authority on behalf of the company
  • An excellent eye for detail and accuracy