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Operations Manager

Operations Manager

Job Title: Operations Manager
Contract Type: Permanent
Location: Durham, Malta
Industry:
Salary: Salary Attractive
Reference: 4087
Contact Name: Mark Sims
Job Published: August 13, 2018 14:57

Job Description

A Malta subsidiary company providing group companies with support services including marketing, finance management, treasury services, and IT services among others, are currently seeking a Chief Operating Officer to analyse and evaluate service levels throughout the company using financial and non-financial KPIs, as well as managing the operations in their offshored centres, primarily those in India.

Key responsibilities:

  • Following up on all agreements, accounts and other support functions
  • Develop and implement procedures for oversight of the company's various operations in their delivery of services to the group and its customers
  • Monitor contract delivery to ensure services provided by their operations centres meet contract expectations by reviewing service documentation and reports, carrying out customer surveys, assessing quality of work, tracking performance metrics and other data and report on findings on a monthly basis
  • Support operations in line with the company's corporate goals and objectives and in support of the organisation’s business and processes
  • Manage the various functions outsourced to offshore locations, mainly India

Desired qualifications and skills:

  • Minimum bachelor’s degree in a business related field and knowledge in financial analysis, accounting and performance analysis
  • Minimum 3 years’ experience in a senior operational role
  • Ability to thrive in an entrepreneurial culture and contribute to a growing culture
  • An excellent aptitude for project management and organizational skills
  • Ability to work across cross-functional and cultural boundaries to deliver service and change
  • Ability to work on own initiative
  • Ability to lead projects
  • Excellent ability to manage relationships both remotely and in person
  • Good knowledge of MS Office