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Centre Head

Job Title: Centre Head
Contract Type: Permanent
Location: Mauritius
Industry:
ICT
Salary: Attractive Package
Reference: 5556
Contact Name: Deeya Bheeroo-Hulloowan
Job Published: August 21, 2019 11:00

Job Description

Castille is looking for a Centre Head for it's client, an international player in the telecommunication sector. 

The key responsibilities are as follows: 

Project Management (work with Operations Management team): 
- Client SLA achievement - Team Skill development - Internal and External Reporting - Implementation and compliance of ISO process - Knowledge Management - Attrition and Retention Management - Recruitment - Appraisal - Training and Development - Client Relations Management - Managing Escalations 
 
HR 
- Implementation and compliance of HR policies - Salary disbursement - Attendance and Availability management - Career Progression of team members - Staff recreation and welfare management - Dispute management - Coordination with MEF for compliance on local laws - People management 
 
 ADMINISTRATION 
- Management and upkeep of premises - Vendor management - Materials management - Infrastructure management - Staff transport management - Staff welfare management - Managing and coordinating visits from top management 
 
IT 

- IT Infra management - Coordination with IT teams - Connectivity management 
 
FINANCE 
- Financial Management - Minimizing and controlling expenses 
 
BUSINESS DEVELOPMENT 
- Finding new clients - Expanding existing projects - Finding new avenues  for business growth - Expanding the capacity of the centre 
 
Coordination with local government authorities 
Developing contacts and attending ICT and other conferences 

Candidate Requirement: 

- Degree in IT or relevant field, Masters Degree will be a plus.

- Minimum 12 years of experience in the field of IT with relevant experience in a similar role. 

- Proven Leadership Experience

 

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