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Business Retail Advisor

Job Title: Business Retail Advisor
Contract Type: Permanent
Location: Malta
Salary: Attractive
Reference: VML0135
Job Published: August 24, 2019 11:40

Job Description


What are looking for someone who wants to kick start an exciting carrier within Vodafone Business, the person must be willing to learn and have the right attitude to success.  The role is all about connecting with our clients at our Business Centre in Birkirkara.

This role will give you the opportunity to meet clients on a face-to-face basis, handling most of their requests in fast and timely manner. It is about using your positive attitude, imagination and first-time resolution approach.


Key Accountabilities / Key Activities:


  • Handle challenges presented by customers in a positive and constructive manner
  • Help reach and exceed sales targets set
  • Keep oneself up to date with the latest products & services on offer
  • Cross-and upsell products and services at every given opportunity and uses effectively next best activity (NBA)
  • Proactively identify areas of improvement and suggest promptly them to your manager
  • Carry out demonstrations of devices and accessories
  • Know and apply the data protection laws when and where relevant

Customer Experience:

  • Set the example and transfer to your fellow team members and customers
  • Live and apply on a daily basis the Vodafone experience in terms of a positive, pro-active and first-time resolution approach
  • Ensure standards for quality and client experience are met


Core competencies, knowledge and experience:

  • A team player
  • Positive attitude
  • Winning mentality
  • Strong communication skills
  • Willing to network
  • Open to a rapidly changing environment, such as a major corporate organisation or start up
  • Advanced Microsoft Office knowledge and skills
  • Experience in a front facing role will be an added bonus
  • Fluent Maltese and English speaking is a must  
*Dear Candidate, kindly note that this role is not managed by Castille. Vodafone, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact, and we will direct your query to the relevant contact at Vodafone.
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