About the role
Mission: To work in collaboration with Service Management for French Customers in order to perform a multiple of actions to ensure accurate and efficient provision and change of data for customer use of Orange services & products.
Role & Purpose:
- Prepare Dashboard as per clients’ requests with appropriate data.
- Creation of Analog lines for GU.
- Ensuring data quality & integrity in terms of SLAs (GTR) on Orange Products.
- Ensure Client Protal is online.
- Under minimal supervision, respond to internal inquiries concerning support requests, systems status, software issues and network connectivity.
- Collect & disseminate all support details to all stakeholders involved per activity / project.
- Ensure Service Quality indicators are respected
- Timely Escalatation and follow up of unresolved problems to the appropriate entity.
- Ensure effective and efficient Backlog Management.
- Bilingual – English & French written and spoken
- IT Proficient: MS Office Software Suite: Word, Excel, Outlook; Broad knowledge of different OS and General Software applications.
- IT Support & knowledge
- Process and Standards
- Service Desk Organisation
- Reporting & Analysis
- Excellent communication skills
- Good time management, and organisational skills
- Team work, use of a team approach to solve problems when appropriate.
- Ability to build relationships with peers and management levels and customers.
- Proactive, self motivated and determined attitude.
- Flexibility in terms of working hours.
- Ability to work under pressure & multi-task.
- Results oriented.
- Willingness to learn and expand knowledge
Customer Services & Operations:
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
*Dear Candidate, kindly note that this role is not managed by Castille. Orange, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact firstname.lastname@example.org, and we will direct your query to the relevant contact at Orange.