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Application Support Engineer-Yardi Voyager OR VPM OR Investran OR EZE

Job Title: Application Support Engineer-Yardi Voyager OR VPM OR Investran OR EZE
Contract Type: Permanent
Location: Mauritius
Industry:
Salary: Attractive Package
Reference: 5423
Contact Name: Sudha Babajee
Job Published: July 16, 2019 11:45

Job Description

A leading firm active in the areas of technology is looking for an Application Support Engineer  with either Yardi Voyager OR  VPM OR Investran OR EZE with the following responsibilities.

  • Provide support and troubleshooting for Yardi Voyager OR  VPM OR Investran OR EZE 
  • Proving support and troubleshooting for other accounting applications
  • Liaise with third party vendor(s) as needed for additional support/guidance
  • Work closely with (business) super-users on new features, functionalities, knowledge transfer and any other requests
  • Provides timely responses in a professional, customer service-oriented fashion that resolves core issues as efficiently as possible
  • Ability to accurately scope, plan and estimate level of effort for tasks, with appropriate balance of risk and effort
  • Assist with system upgrades, implementations, integrations and maintenance through validation and testing of proposed resolutions and releases
  • Collaborate in the planning, design, development, and deployment of new
  • Yardi Voyager OR  VPM OR Investran OR EZE. modules, and enhancements
  • Works independently with minimal supervision
  • Ensure data issues are identified and root cause addressed
  • Handle any ad hoc duties as assigned

Attributes/ Technical Skills Required:

  • Ability to be cross-trained in supporting other accounting applications
  • Excellent communication (written and oral) and interpersonal skills
  • Excellent customer service, consulting and collaborating skills
  • Demonstrated ability to prioritize multiple requests and obligations to facilitate a smooth, organized workflow; ability to determine urgency of issues
  • Ability to think independently and analytically and make recommendations accordingly 
  • Ability to effectively communicate to a non-technical audience

Relevant Experience

  • 1-3 years of Yardi Voyager OR  VPM OR Investran OR EZE experience
  • Good understanding of the professional service industry