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Application Support Officer

Application Support Officer

Job Title: Application Support Officer
Contract Type: Permanent
Location: Sliema SLM 1551, Malta
Industry:
Salary: €25,000 - €30,000
Reference: 3962
Contact Name: Veronica Saavedra
Job Published: July 06, 2018 15:09

Job Description

A growing bank with worldwide presence is hiring a new team member for their office in Malta.

On offer:

  • Opportunity be part of an international business with a multicultural environment.
  • Work with cutting edge technologies.
  • Room for career development, excellent company perks and benefits.

Responsibilities:

  • Take ownership of incident reports and requests, track issues, process, monitor and coordinate.
  • To plan, test, measure and improve the quality of the company products being designed and developed using appropriate testing techniques and tools. 
  • Make sure that all requests from clients and end-users are handled according to the company's standards.
  • Collaborate with the measurement of the performance of IT services and report accordingly.
  • Design and implement training to end-users
  • Other responsibilities related to software testing and performance management.

Requirements:

  • Candidates need to possess an EU citizenship
  • 2+ years of experience within similar responsibilities
  • Strong knowledge of software testing methodologies
  • Knowledge of IT infrastructure (hardware, databases, operating systems, local area networks)
  • Proficient with techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services
  • Familiar with the purpose and composition of a service level agreement. 
  • Client focus and genuine desire to assist users
  • Excellent communication skills
  • Must be patient and clear when explaining to clients/end-users
  • Willing to work long hours, travel and be on 24/7 on-call
  • Ability to solve problems quickly and accurately. 
  • It will be considered an asset:
    • Practitioner’s certificate in IT Service Management (e.g. ITIL). 
    • Certification in software testing (e.g. ISEB). 
    • Previous banking experience including SWIFT and SEPA payment processing.