Looking for a Japanese VIP Account Manager to manage high value players representing our clients’ brands
- Managing a portfolio of high value player accounts with the objective of retaining and growing their spend, alongside developing them from being simply customers to becoming brand advocates
- Monitoring and analysing player activity and behaviour to identify drops and spikes, proactively acting on opportunities to enhance the player's experience and the value to the customer
- Taking ownership for your portfolio, scheduling contacts which drive retention, growth and reactivation.
- Available after office hours to meet up with our VIP clients
- On call 24/7 for VIP queries
- Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis
- Building customer relationships and profile building for each customer by Way of Phone / Email / SMS and WhatsApp.
- Meeting and exceed daily / weekly and monthly outbound calling targets as set by Head of VIP
- Monitoring individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
- Previous experience in the gaming industry
- Excellent Japanese (Native) verbal and written communication skills
- A team player with a positive attitude