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VIP Account Manager - Japan

Job Title: VIP Account Manager - Japan
Contract Type: Permanent
Location: Malta
Salary: Attractive
Reference: 5195
Contact Name: Veronique Amaira
Job Published: May 21, 2019 16:02

Job Description

Looking for a Japanese VIP Account Manager to manage high value players representing our clients’ brands

Main responsibilities:

  • Managing a portfolio of high value player accounts with the objective of retaining and growing their spend, alongside developing them from being simply customers to becoming brand advocates
  • Monitoring and analysing player activity and behaviour to identify drops and spikes, proactively acting on opportunities to enhance the player's experience and the value to the customer
  • Taking ownership for your portfolio, scheduling contacts which drive retention, growth and reactivation.
  • Available after office hours to meet up with our VIP clients
  • On call 24/7 for VIP queries
  • Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis
  • Building customer relationships and profile building for each customer by Way of Phone / Email / SMS and WhatsApp.
  • Meeting and exceed daily / weekly and monthly outbound calling targets as set by Head of VIP
  • Monitoring individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements

Skills Requirements:

  • Previous experience in the gaming industry
  • Excellent Japanese (Native) verbal and written communication skills
  • A team player with a positive attitude

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