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VIP Account Manager - Japan

  • Location

    Malta

  • Sector:

    Igaming

  • Contract Type:

    Permanent

  • Salary:

    Attractive

  • Contact:

    Veronique Amaira

  • Job Reference:

    5195

  • Published:

    26 days ago

  • Expiry:

    2019-06-19

  • Client Details:

    Castille

  • Consultant:

    Veronique Amaira

  • Skills tags:

    Account Management

Looking for a Japanese VIP Account Manager to manage high value players representing our clients’ brands

Main responsibilities:

  • Managing a portfolio of high value player accounts with the objective of retaining and growing their spend, alongside developing them from being simply customers to becoming brand advocates
  • Monitoring and analysing player activity and behaviour to identify drops and spikes, proactively acting on opportunities to enhance the player's experience and the value to the customer
  • Taking ownership for your portfolio, scheduling contacts which drive retention, growth and reactivation.
  • Available after office hours to meet up with our VIP clients
  • On call 24/7 for VIP queries
  • Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis
  • Building customer relationships and profile building for each customer by Way of Phone / Email / SMS and WhatsApp.
  • Meeting and exceed daily / weekly and monthly outbound calling targets as set by Head of VIP
  • Monitoring individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements

Skills Requirements:

  • Previous experience in the gaming industry
  • Excellent Japanese (Native) verbal and written communication skills
  • A team player with a positive attitude

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