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Technology Operations Manager

  • Location

    United Kingdom

  • Sector:

    Audit Practice

  • Salary:

    Attractive

  • Contact:

    Veronique Amaira

  • Job Reference:

    7064

  • Published:

    30 days ago

  • Expiry:

    2020-10-30

  • Client Details:

    Castille

  • Consultant:

    Veronique Amaira

Excellent opportunity to join an established firm in Financial and Advisory services  based in Malta.

Main Responsibilities: 

  • Managing and monitoring daily activities of the local  team comprising of both technical and non-technical requirements 
  • Managing supplier and third-party relations 
  • IT or Security Project tasks executing and/or coordination 
  • IT systems maintenance planning 
  • Carrying out functional analysis based on incoming goals/requirements for new demands 
  • Building IT System technical specification requirements 
  • Process reengineering when required 
  • Reporting to and engaging with Senior Technology leadership, as well as supervising all procedural and compliance activities 
  • Monitoring Services and recommending potential operational improvements 
  • Mentoring and training team members 
  • Managing ad-hoc emergency requirements 
  • Ascertaining compliance for operational, administrative, legislative, and contractual obligations 
  • Engaging with stakeholders and supporting business operations 
  • Reporting regularly on team performance, IT risks and controls, performance management and delivery, security incidents and remediation as well as status reporting on all upcoming and work in progress. 
  • Collaborating with local and international teams to address operational issues and staff requirements 
  • Leading technical and operational efforts with the local  team in the provisioning of service to end-users, stakeholders, and partners 
  • Managing various work streams comprised of regional, global, and local initiatives 
  • Taking  On accountability for the work of the team, escalate or course correct when required 
  • Identifying problem areas, escalate swiftly, and propose strategic solutions early on 
  • Executing and managing project delivery initiatives 
  • Ascertain knowledge capture and documentation 
  • Taking point on planning, coordinating, and scheduling critical and non-negotiable IT Security and Cyber remediation activities

Skills and Experience Required: 

  • Minimum 5 years experience managing teams and running technology operations 
  • Minimum of a first degree in Computer science, engineering, or related field. 
  • Relevant industry certifications such as MSCE, MCSD, CCNA, CCNP, C|ND, CISM, CISSP, Prince2, CISA, etc. 
  • Proven working experience as an IT Manager or similar role 
  • Highly proficient technical professional, with expertise in hardware, software, systems, process, and security appliances 
  • Hands-on experience with computer networks, network administration and network systems engineering
  • Strong IT technical background with the ability to articulate solutions to complex problems with ease
  • Ability to communicate effectively with a non-technical audience 
  • Commitment to service delivery and quality. 
  • Customer service focus with a results-oriented mind-set. 
  • Able to manage time-sensitive workloads, at times under pressure. 
  • Team player, yet also able to work unsupervised
  • Excellent time management skills 
  • Excellent written and verbal communication skills in English