Loading

Connecting Linkedin...

Banner Default Image

Technical Support Officer

  • Location

    Malta

  • Sector:

    Other

  • Salary:

    €20,000 - €23,000

  • Contact:

    Marianne Koessler

  • Job Reference:

    7245

  • Published:

    27 days ago

  • Expiry:

    2020-11-27

  • Client Details:

    Castille

  • Consultant:

    Marianne Koessler

A well-established group of companies is seeking to employ a Technical Support Officer to join their growing IT team. 

Responsibilities: 

  • Answer incoming support calls,  
  • Update the Service Management System,  
  • Provide first- and second-line support, 
  • Escalate appropriately to support teams or contractors. 

Requirements: 

  • 2 years’ experience in a similar role. 
  • Microsoft Systems proficiency (Office 365 suite, Server and End User Device Operating System, Active Directory, DNS, DHCP, GPOs) 
  • Good knowledge of Apple operating systems,  
  • Effective documentation skills and a basic knowledge of networking (basic switching, patching), 
  • CompTIA, Apple Certification, Microsoft MCP/MSCA and/or ITIL certifications are considered an asset, 
  • Good communications skills and the ability to adjust communication depending on the level off IT competence of the user.