A leader in the online payments industry is expanding its Technical Payments Support Team. The chosen candidate will work on a B2B basis, investigating and resolving customers’ technical payments issues via a Ticketing System as well as working closely with other teams in order to provide knowledgeable and effective service.

On offer:

Attractive remuneration package
Be part of a professional and successful business with a clear internal career path and opportunities for personal development
Benefits such as: Breakfast & Dinner, generous health allowance and monthly fun outings

Responsibilities:

Support B2b inquiries
Work with SQL to search, interpret and update database records
Identify and troubleshoot potential errors
Incident Identification/ Evaluation/ Escalation
Ownership of errors and patterns in calculations, data and related issues
Update Documentation
Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the customer payment experience
Use tools such as Salesforce Ticketing system, Desk, Confluence and Trello to manage your daily work

Requirements:

Experience with Payment methods such as Credit Cards/ Sepa/ Paypal etc
Experience with Software Support/ Troubleshooting
Experience querying SQL databases
Analytical, problem-solving and decision-making skills. Detail-oriented and able to multitask and prioritize
Excellent written communication skills
Flexible to work shifts, including occasional night shifts

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Technical Payments Analyst

Castille