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System Analyst

A specialist in the development and exploitation of predictive statistical models for sports betting markets is currently looking for a Systems Analyst who will be part of the IT Operations section.

On Offer:

  • On-call allowance

  • Company bonus schemes and KPI related bonus

  • Dental, Travel and International Medical Insurance cover for employee, spouse and children, if any

  • Mobile allowance

  • 2 days p.a. for participation in charitable activities during work hours

  • Social events and activities

  • Free food and gym membership along with various discounts

  • Bi-annual overseas Group team build

  • Flexible working arrangements

Main Responsibilities:

  • Performing a variety of level 2 BAU activities to deliver services across specific ITIL processes including Event Management, Request Fulfillment, Incident Management, Problem Management, Configuration Management, Change and Release Management

  • Applying your analytical, troubleshooting and general technical expertise to investigate, isolate and resolve systems related incidents, identify root cause and undertake ensuing problem management activities

  • Implementing business critical changes within a structured change management framework and perform release management and configuration management tasks in line with an ITIL compliant operations delivery structure.

  • Providing 24/7 support (rotational on-call roster)

Job Requirements:

  • Minimum 3 years’ experience in an IT Support role
  • MCSA, CCNA or other equivalent industry standard qualifications.
  • Hands on experience in managing and troubleshooting firewalls, networking, routing and switching issues – Preferably experience using Cisco, Fortinet and/or MikroTik devices.
  • ITIL certified or experience working in ITIL oriented environment
  • Experience managing and supporting Windows server 2012 or later
  • Experience managing and supporting Exchange Server and Active Directory
  • SQL scripting knowledge (T-SQL, Google Big Query) and Microsoft reporting services knowledge and capabilities
  • Experience in scripting languages (PowerShell, Bash)
  • Linux OS administration experience – Preferably with Red Hat Enterprise
  • Experience using cloud based services and cloud networking – Preferably experience with GCP, AWS, Kubernetes, Aiven products
  • Working knowledge of Virtualization Environments Management (VMware)
  • Experience using configuration management and automation tools (Chef, Jenkins)
  • Anti-Virus system Management (Kaspersky