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Software Support

  • Location

    Malta

  • Sector:

    Fintech

  • Salary:

    Attractive Salary

  • Contact:

    Marianne Koessler

  • Job Reference:

    6554

  • Published:

    about 1 month ago

  • Expiry:

    2020-08-07

  • Client Details:

    Castille

  • Consultant:

    Marianne Koessler

Dynamic and fast-growing company in the technology field is looking for a Software Support to join the team.  

 Responsibilities: 

  • Diagnose and resolve our corporate clients' technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements 
  • Build personal customer relationships and focus on offering an awesome customer experience 
  • Escalate issues to our development team and co-ordinate such issues until they are solved 
  • Convey customer feedback to product development staff 
  • Keep customers informed on how and when issues are resolved 
  • Work in a team, on a roster for 24/7 worldwide coverage 
  • Complete other duties as assigned. 
Requirements: 
  • A very high level of English (written and spoken) 
  • Good customer etiquette and the ability to manage high profile customers well under pressure 
  • Experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc. 
  • Will be considered an asset:  
    • Knowledge/experience with Hyper-V and/or VMware virtualization platforms 
    • Experience as a network/system administrator or Technical Support representative 
    • Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model) 
    • Knowledge/experience with Microsoft VSS.