3 months ago
29 May 00:00
Castille Labs has a partnership opportunity with one of its clients, a global technology provider, who is now seeking to recruit a SERVICES OPERATION MANAGER. This role offers the opportunity to travel and work in the other offices to work closer to the team.
Enjoys solving problems and experience with dealing customers.
Experience in leading teams (building and managing full stacks application from the operating system) (Linux or Windows).
Familiar with managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services.
will need to travel to Europe and other offices.
Manage the human resources in the team.
Follow up people skills very attentively and formally.
Organize and optimizes the human resource allocation in accordance with the contracts, priorities and businesses’ needs.
Adapt the size of the team to the market demand in an objective of profit for the entity; - Organize the communication within the team.
Improve the efficiency of the team thanks to proactive proposal, tools and processes deployment and thinking out of the box.
Reports on the team activity.
Build up relationship with customers and keep their confidence at high rates.
Manages assigned Enterprise accounts and oversee support cases.
Completes analysis and presents periodic reviews of operational performance to customer.
Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning.
Participates in customers meetings (onsite or via phone).
Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
Qualifications & Experience
Bachelor degree in Computational Engineering, Electronics Engineering or similar.
5 years’ proven experience in large scaled project management of technological and/or digital projects with testimonials of implementations.
People leadership skills.
Result-oriented and Customer-centric approach.
Microsoft Windows Suite.
MBA shall be a differentiator and nice to have.
Practical experience with people management including a successful record of talent development within a team.