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Services Operation Manager

  • Sector:

    Technology

  • Contract Type:

    Contract (Assignment-based)

  • Salary:

    Attractive Package

  • Contact:

    Darshinee Munsaram

  • Job Reference:

    6261

  • Published:

    3 months ago

  • Expiry:

    29 May 00:00

  • Client Details:

    Castille

  • Consultant:

    Darshinee Munsaram

  • Skills tags:

    Senior 5+

Castille Labs has a partnership opportunity with one of its clients, a global technology provider, who is now seeking to recruit a SERVICES OPERATION MANAGER.  This role offers the opportunity to travel and work in the other offices to work closer to the team.

Requirements:

  • Enjoys solving problems and experience with dealing customers.

  • Experience in leading teams (building and managing full stacks application from the operating system) (Linux or Windows).

  • Familiar with managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services.

  • will need to travel to Europe and other offices.

Responsibilities:

  • Manage the human resources in the team.

  • Follow up people skills very attentively and formally.

  • Organize and optimizes the human resource allocation in accordance with the contracts, priorities and businesses’ needs.

  • Adapt the size of the team to the market demand in an objective of profit for the entity; - Organize the communication within the team.

  • Improve the efficiency of the team thanks to proactive proposal, tools and processes deployment and thinking out of the box.

  • Reports on the team activity.

  • Build up relationship with customers and keep their confidence at high rates.

  • Manages assigned Enterprise accounts and oversee support cases.

  • Completes analysis and presents periodic reviews of operational performance to customer.

  • Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning.

  • Participates in customers meetings (onsite or via phone).

  • Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.

Qualifications & Experience

  • Bachelor degree in Computational Engineering, Electronics Engineering or similar.

  • 5 years’ proven experience in large scaled project management of technological and/or digital projects with testimonials of implementations.

  • People leadership skills.

  • Result-oriented and Customer-centric approach.

  • Microsoft Windows Suite.

  • MBA shall be a differentiator and nice to have.

  • Practical experience with people management including a successful record of talent development within a team.