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Service Desk Support

  • Location

    Malta

  • Sector:

    Software Development

  • Contract Type:

    Permanent

  • Salary:

    €18,000 - €23,000

  • Contact:

    Clare Barbara

  • Job Reference:

    4450

  • Published:

    almost 2 years ago

  • Expiry:

    2019-02-08

  • Client Details:

    Castille

Unfortunately this job has now expired. However you can view all of our Live jobs here.

A global leader in the technology field is expanding its team.

On offer:

  • Opportunity to join an international company with worldwide presence and work in a multicultural and dynamic environment.
  • Room for growth, having the possibility to build a career within the company, make suggestions for improvement and other innovative ideas.
  • Remunerative package which includes company's benefits.

Responsibilities:

  • Provide technical support via different channels, such as email and remote tools; escalate unsolved technical issues according to the company's procedures.
  • Solving problems and discover new solutions.
  • Escalation of unsolved issues
  • Tech support during any events or fairs as and when needed

Requirements:

  • Customer orientated attitude to help solve customer problems
  • Knowledge of ITIL practices
  • Proven skills with network management (protocols, server-client systems - windows active directory) and or operating systems (MAC, Windows, Linux, Unix etc)
  • Good command of English
  • German considered an asset
  • Willing to work on a shift basis in a 24x7 Rotation