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Service and Support Officer within Technology

  • Location

    Malta

  • Sector:

    Financial Services

  • Contract Type:

    Permanent

  • Salary:

    Attractive

  • Job Reference:

    TEC/005/2021

  • Published:

    4 months ago

  • Expiry:

    2021-09-23

  • Client Details:

    Malta Financial Services Authority

  • Skills tags:

    Technical support

Unfortunately this job has now expired. However you can view all of our Live jobs here.

Technology is at the core of the knowledge-based organisation. It enables MFSA's strategic and operational objectives to be achieved efficiently and effectively. The Technology team leverages cutting-edge technology, industry standards and methodologies to provide reliable services to the rest of the organisation and the financial services sectors interacting with the Authority electronically. It is responsible for technology design, information security, development, integration and delivery of all information and communications infrastructure, platforms, and services, working with technology vendors and partners. The Technology team is made up of professionals specialised in relevant areas that include governance and planning, infrastructure and service management, information systems, and security. Officials from Technology also participate and give their contribution in several European committees, expert groups and industry fora.

The Role

The selected candidate will undertake duties in connection with the Service Desk support. The primary job duties include but are not limited to:

  • Preparing, configuring, and installing ICT systems;

  • Monitoring and maintaining ICT equipment;

  • Troubleshooting of systems and hardware faults;

  • Service Desk support and resolve issues;

  • User training and guidance

  • Preparing relevant documentation and reports;

  • Assisting Systems Administrators.

About You

We are looking for a candidate with solid academic background in ICT.

The role calls for an academic qualification in a relevant field of study at National Qualification Framework Level 6 or better, duly certified by the Malta Qualifications Recognition Information Centre (MQRIC) or widely recognised professional qualification at comparable level.

MCSA or CCNA certification would be considered as a plus.

If you do not have the necessary academic or professional qualifications but you have at least five (5) years of relevant experience, we would still be interested in speaking with you.

The Candidate would preferably have work experience in some of these areas; MS Active Directory, MS Windows Operating Systems, MS Office 365 Suite, Telephony Systems, Computer Hardware, Wired & Wireless Networks, Structured Cabling, Printing and Multifunction Machines

The ideal candidate should

  • Have a strong business orientation with a demonstrated knowledge of the IT industry.

  • Can communicate with and understand the needs of non-technical internal and external clients.

  • Strong customer focus and knowledge of IT Service Management standards and procedures.

  • Possess strong analytical and problem-solving skills.

  • Have good written and verbal skills and proven ability to work on own initiative with great attention to detail.

  • Has the ability to work within a team, multitask and capable of meeting strict deadlines.

  • Has the ability to listen actively and to work on own initiative when necessary.

  • The ability to work under pressure and able to respond to emergencies after hours.

  • Must be fluent in the English language.