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Senior Solutions Support Engineer

  • Sector:

    Technology

  • Contract Type:

    Contract (Assignment-based)

  • Salary:

    Attractive Package

  • Contact:

    Sudha Babajee

  • Job Reference:

    6263

  • Published:

    3 months ago

  • Expiry:

    29 May 00:00

  • Client Details:

    Castille

  • Consultant:

    Sudha Babajee

Unfortunately this job has now expired. However you can view all of our Live jobs here.

Castille Labs has a partnership opportunity with one of its clients, a global technology provider, who is now seeking to recruit a SENIOR SOLUTIONS SUPPORT ENGINEER.  This role offers the opportunity to travel and work in the other offices to work closer to the team.

You will be responsible for troubleshooting issues, monitoring services and building tools. You will work with development teams and product release teams to coordinate device/software fixes and deployments.

Responsibilities: 

  • Resolve Technical issues through diligent research, reproduction and troubleshooting, with responsibilities covering multiple products, features and production services.

  • Work on operations and maintenance driven coding projects, primarily in Python, Java, Perl, shell scripts, and web technologies.

  • Software deployment support in staging and production environments.

  • Develop tools to facilitate operations and maintenance.

  • System and Support status BI reporting using big data tools.

  • Ownership of one or more Digital products or components.

  • Customer notification and workflow coordination with follow-up to maintain service level agreements.

  • Work with a global support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.

  • 24x7 availability, on duty shift.

  • Provide on-premises support when required.

Qualifications & Experience:

  • Bachelor degree in Computational Engineering, Electronics or Telecommunications Engineering or any other related field.

  • 8 years’ proven experience in a similar position.

  • Microsoft Windows Suite, Internet Navigators, Programming skills.

  • 5+ years of experience in Linux/Unix mandatory - Red Hat Linux preferred.

  • Experience in database and SQL concepts mandatory. Experience in PostgreSQL and MongoDB will be advantageous.

  • Experience in high availability techniques such as load balancing, clustering, redundancy, and fail-over. 

  • Experience in networks equipment such as switches, firewalls and routers are desired.

  • Web Server - Experience in JBOSS.

  • Experience in SMPP connections is desired.

  • Strong knowledge in integration protocols such as SOAP, XML, and HTTP POST/GET.

  • Shell programming.

  • TCP/IP and usage of tracing tools to read protocol messages.

  • Networking.

  • Ability to write intermediate level SQL queries.

  • Regularly works flexible schedule and on-call services.  Experience in a 24/7 production environment.

  • Knowledge of Java based technologies.

  • Understanding of XML/SOAP, web services, workflow modelling and web application development.