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Senior Manager - Implementation

  • Location


  • Sector:

    Software Development

  • Contract Type:


  • Salary:


  • Contact:

    Deeya Bheeroo-Hulloowan

  • Job Reference:


  • Published:

    over 1 year ago

  • Expiry:

    30 Apr 00:00

  • Client Details:


  • Consultant:

    Deeya Bheeroo-Hulloowan

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Our client is recruiting a Senior Manager Implementation who will be responsible for end-to-end delivery of the company’s Human Capital Management solutions through a team of consultants, project managers and other subject matter experts.

Key responsibilities include; project staffing, sponsorship and profitability, customer relationship management, and people management. In addition, the Senior Manager, Implementation contributes to the growth of the Implementation practice and may participate in the sales cycle to determine scope and effort, and set expectations for project delivery.

Roles and Responsibilities

  • Achieve and exceed implementation targets and ensure team targets are met
  • Manage a project portfolio to ensure quality, on-time and on-budget implementations using a mix of global resources
  • Support the sales cycle through scoping and approval of engagements, executive level prospect meetings and solution reviews 
  • Increase the value of the company’s application for customers
  • Expand services sales in the existing customer base by promoting strict change control and effective project governance
  • Collaborate with partners and provide sponsorship and governance on partner-led implementations
  • Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the implemented solution
  • Ensure High Customer Satisfaction and Reference-ability
  • Ensure adherence to highest quality standards in project delivery consistently utilizing appropriate tools, techniques and methodology
  • Manage executive level customer relationships and provide team oversight through implementations
  • Actively engage as project sponsor, including participation in Steering Committee meetings, executive touch points and other key governance activities
  • Responsible for project staffing and resource management on a broad range of implementation engagements
  • Motivate teams to document solutions and contribute to internal knowledge share
  • Demonstrate thought leadership to resolve customer & business challenges and proactively address project escalations
  • Participate in the company’s internal, departmental and cross-departmental initiatives
  • Increase Engagement and Capabilities of Team Resources
  • Hire, train and manage a team of new and experienced resources to execute effectively and fulfil practice objectives
  • Leverage shared implementation services and subject matter experts to augment team core skills and increase project to resource ratios
  • Provide coaching and mentoring to improve performance and drive career development
  • Build team expertise and confidence in project delivery work through real-time feedback and coaching and effective training plans
  • Execute day-to-day administrative tasks such as project and practice reporting updates, vacation scheduling, expense reporting in a timely manner

Qualifications & Experience

Educational Requirements

  • Bachelor’s degree or equivalent experience
  • Master’s degree or post graduate coursework an asset
  • 8+ years of experience in human capital management applications consulting preferred
  • Strong background in leading software implementation projects including experience developing project team structures and governance models
  • Demonstrated experience translating customer business requirements into workable software solutions
  • Proven experience in change management and business process mapping

Technical Skills Requirements

  • Mastery in Microsoft Office products
  • Experience with one or more of the following applications: SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, ADP, Workday 
  • Consulting and management experience in a SaaS / Cloud computing environment
  • Expert knowledge of common human capital management (HCM) business practices
  • Ability to prepare and present documents to prospects and value propositions to customers
  • Previous services sales experience an asset; comfortable interacting with the Sales team and C level prospects to close deals
  • Solid understanding of relational databases and SQL an asset
  • Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
  • Ability to forecast and deliver on targets on a quarterly basis

Functional Skills Requirements

  • Excellent customer relationship and business acumen
  • Demonstrates full competence in business function
  • Ability to provide direction to multiple projects, customers and prospects at the same time and manage competing priorities
  • Excellent organization, communication and collaboration skills
  • Ability to translate issues into business impacts and propose solutions that produce a win-win outcome
  • Ability to effectively manage resources and performance to meet current and future demands
  • Ability to coach and mentor consultants and project managers on consulting, solution delivery and change control tools and techniques
  • Promotes and ensures team adherence to Implementation methodology and best practice guidelines

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