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Release & Incident Manager

  • Location

    Malta

  • Sector:

    Financial Services

  • Salary:

    Attractive

  • Contact:

    Veronique Amaira

  • Job Reference:

    8290

  • Published:

    about 1 month ago

  • Expiry:

    2021-07-01

  • Client Details:

    Castille

  • Consultant:

    Veronique Amaira

  • Skills tags:

    Project Management

Unfortunately this job has now expired. However you can view all of our Live jobs here.

Exciting opportunity as a Release and Incident manager to oversee development of IT based management process and controls whilst ensuring service delivery meets the business objectives with high quality 

Duties and responsibilities:

  • Working closely with a variety of technical teams to organise and co-ordinate deployment plans for complex releases 
  • Ensuring that deployment is done as per agreed deadlines and to good quality 
  • Building strong partnerships within Technology and across business whilst communicating clearly with stakeholders on releases to ensure that business expectations are met through high quality, well-planned releases across various agile teams 
  • Performing follow-ups on releases, with an aim to identify potential areas of improvement and foster a culture of Continuous Improvement 
  • Overseeing the incident management process, liaising with internal and external parties to achieve timely resolution to incidents 
  • Managing escalations for incidents with third parties where necessary, according to SLA 
  • Producing Release & Incident Reports, identifying trends and reporting on KPIs to stakeholders both internal and external to the business 

Required knowledge, skills and experience: 

  • Experience working as an incident/release/project manager 
  • Experience working with tools such as Confluence and JIRA 
  • Knowledge of IT service management frameworks, such as ITIL certification, will be considered an asset 
  • Good communicator, ensuring that both Business and Technology are maintaining a good understanding prior to releases and during incidents 
  • Be highly organised, guiding teams to implement processes and procedures as they are improved 
  • Excellent written and verbal communication skills in English