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Personal Lines - Team Leader (Insurance)

  • Location


  • Sector:


  • Salary:

    €25,000 - €27,000

  • Contact:

    Tijana Tufek

  • Job Reference:


  • Published:

    4 days ago

  • Expiry:


  • Client Details:


  • Consultant:

    Tijana Tufek

Well established international insurance company is seeking to employ an experienced individual to lead the team in the Personal Lines Unit.

Job duties include:
  • Assist management on underwriting policy and practices.
  • Respond to internal and external client queries in person, by phone e-mail or fax.  
  • Prepare quotes and issue new policies and renewals within established limits and according to documented procedures.
  • Input data into the underwriting software system.
  • Perform any other duties as assigned by the Chief Executive - Europe, Senior management or the Core team.
  • Supervise and assist team members with day-to-day activities.
  • Responsible for Performance management, staff training and development of the personal lines team.
  • Make underwriting decisions to attract new or retain existing business.
  • Deliver a high level of customer service to clients and introducers/intermediaries during face-to-face contact, on the telephone and by email. 
  • Liaise with clients, introducers/intermediaries, claims unit and/or underwriting regarding clients’ claims or clients’ insurance needs.
  • Liaise with, assist Finance Department with direct, and introducers/intermediaries queries.
  • Collect premium payments for all Personal Lines clients.  Deal with daily cash income from clients and equally balance the entries by the end of each day.
  • Encourage cross selling of products.
  • Chase clients and introducers/intermediaries for renewals and make appropriate notes on the underwriting system.

Skills and Qualifications required:

  • 3 years previous experience within the insurance industry
  • Willingness to progress toward relevant professional designations (e.g., ACII, etc.)
  • Computer literate.
  • Mathematical ability
  • Good verbal and written communication skills
  • Fluent in English
  • Fluency in Maltese shall be seen as a strong advantage
  • Working Knowledge of Insurance products policies, procedures, clients and markets.

Additional Benefits:

  • Bonus up to 10%
  • Life Insurance + Health Insurance