Personal Lines - Team Leader (Insurance)

• Assist management on underwriting policy and practices.
• Respond to internal and external client queries in person, by phone e-mail or fax.  
• Prepare quotes and issue new policies and renewals within established limits and according to documented procedures.
• Input data into the underwriting software system.
• Perform any other duties as assigned by the Chief Executive - Europe, Senior management or the Core team.
• Supervise and assist team members with day-to-day activities.
• Responsible for Performance management, staff training and development of the personal lines team.
• Make underwriting decisions to attract new or retain existing business.
• Deliver a high level of customer service to clients and introducers/intermediaries during face-to-face contact, on the telephone and by email. 
• Liaise with clients, introducers/intermediaries, claims unit and/or underwriting regarding clients’ claims or clients’ insurance needs.
• Liaise with, assist Finance Department with direct, and introducers/intermediaries queries.
• Collect premium payments for all Personal Lines clients.  Deal with daily cash income from clients and equally balance the entries by the end of each day.
• Encourage cross selling of products.
• Chase clients and introducers/intermediaries for renewals and make appropriate notes on the underwriting system.

Skills and Qualifications required:

• 3 years previous experience within the insurance industry
• Willingness to progress toward relevant professional designations (e.g., ACII, etc.)
• Computer literate.
• Mathematical ability
• Good verbal and written communication skills
• Fluent in English
• Fluency in Maltese shall be seen as a strong advantage
• Working Knowledge of Insurance products policies, procedures, clients and markets.

Additional Benefits:

• Bonus up to 10%
• Life Insurance + Health Insurance