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Operations Officer (Flemish Speaking)

Well-established company in the banking field is looking for a Dutch speaking Operations Officer. The successful candidate will be reporting to the Operations Manager to support Dutch & French speaking customers.

Responsibilities:
  • Answering incoming calls and replying to emails from prospective and existing customers in relation to the bank its products and services
  • Executing customers instructions and daily updating of the bank’s accounting records
  • Provide accurate, valid and complete information by using the right methods
  • Following up customers’ requests that cannot be answered immediately and conducting the necessary internal investigations
  • Follow communication procedures, guidelines and policies
Requirements:
  • In addition to fluency in English, candidates must have excellent verbal and written communication skills, in both Flemish and French
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
  • Previous experience in a customer service role will be considered an asset
  • Basic knowledge of banking and financial products is desirable