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Operations Development Analyst (Insurance)

  • Location


  • Sector:


  • Salary:

    €30,000 - €35,000

  • Contact:

    Tijana Tufek

  • Job Reference:


  • Published:

    19 days ago

  • Expiry:


  • Client Details:


  • Consultant:

    Tijana Tufek

  • Skills tags:

    Claims Handling

Well established international insurance group is seeking to employ an Operations Development Analyst, who will be working in the Malta Office and reporting directly to the Chief Operations Officer.

Job duties include:

  • Implementation of claim management operations for projects on new programmes, product changes and TPA Arrangements
  • Creation and management of operational procedures in relation to operational, regulatory and legal requirements.
  • Contribute to optimisation of the productivity of the platform of claims management of the companies
  • Ensure claim management is compliant with regulations, internal process and policies
  • Monitor evaluate and report claim experience across the insurance portfolio
  • Investigate and manage the resolution of claims within given timescales
  • Together with Product Development, Actuaries,TPAs and subsidiaries support the change of existing programmes or the launch and implementation of new ones
  • Deliver operational requirements for product evolution
  • Develop tools, process and organisation of claim handling activity to implement new programmes
  • Contribute to the internal control process of the insurance operation
  • Contribute to Audit and/or inspection of the TPA and/or front insurer (Reinsurance inwards activity)
  • Ensure the quality of customer service of the claim management process
  • Confirm the data integrated in the management system regarding claims (in order to provide detailed information to the product development cycle)
  • Keep up to date on technical aspects of the role – products, process and compliance issues

Skills and Qualifications required:
  • Minimum of 2 years of experience in claims handling
  • Relevant professional qualification in insurance such as ACII, CII or similar
  • Good command of English language 
  • Candidates who in addition to English speak French, German, Spanish or Portuguese will be given preference
Additional benefits:
  • Health and Dental insurance coverage
  • Secured parking
  • Professional development courses
  • French language courses