Operations Development Analyst (Insurance)

Job duties include:

• Implementation of claim management operations for projects on new programmes, product changes and TPA Arrangements
• Creation and management of operational procedures in relation to operational, regulatory and legal requirements.
• Contribute to optimisation of the productivity of the platform of claims management of the companies
• Ensure claim management is compliant with regulations, internal process and policies
• Monitor evaluate and report claim experience across the insurance portfolio
• Investigate and manage the resolution of claims within given timescales
• Together with Product Development, Actuaries,TPAs and subsidiaries support the change of existing programmes or the launch and implementation of new ones
• Deliver operational requirements for product evolution
• Develop tools, process and organisation of claim handling activity to implement new programmes
• Contribute to the internal control process of the insurance operation
• Contribute to Audit and/or inspection of the TPA and/or front insurer (Reinsurance inwards activity)
• Ensure the quality of customer service of the claim management process
• Confirm the data integrated in the management system regarding claims (in order to provide detailed information to the product development cycle)
• Keep up to date on technical aspects of the role – products, process and compliance issues

• Minimum of 2 years of experience in claims handling
• Relevant professional qualification in insurance such as ACII, CII or similar
• Good command of English language 
• Candidates who in addition to English speak French, German, Spanish or Portuguese will be given preference

• Health and Dental insurance coverage
• Secured parking
• Professional development courses
• French language courses