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NOC Technician

  • Location


  • Sector:


  • Contract Type:


  • Salary:


  • Contact:

    Daniel Genuis

  • Job Reference:


  • Published:

    5 months ago

  • Expiry:

    30 Nov 00:00

  • Client Details:


  • Consultant:

    Daniel Genuis

A leading company in the IT field is looking for a NOC Technician to join the Technical Team. 

Main responsibilities:

  • Working closely with the Service Operations Cente (SOC) team to facilitate and accelerate the resolution of Network issues
  • Adopting and possibly improving troubleshooting procedures and practices employed by the SOC team
  • Network monitoring and managing SLA and other corporate customers such as Financial Institutions, Government Departments & agencies, Gaming Companies etc
  • Monitoring and troubleshooting IP/Broadband, Metro Ethernet Network, Gigabit, SDH, MPLS and Mobile Packet Networks through the operation of the respective Network Management Systems including the International and Local IP Internet Exchange
  • Monitoring and troubleshooting the fixed and mobile services both local and international through the use of the respective Network Management Systems and tools - including VOBB/SIP, Mobile core network elements (Voice/Packet Core, IN) and 2G, 3G, LTE technologies 
  • Proactively monitoring the performance of all the Network Elements in order to forecast potential issues and advise the third level teams or customers to take the necessary actions
  • Providing assistance and operational technical support to other internal teams and co-location clients either over the phone or on-site, including the company’s data centres
  • Assisting superiors in the execution of projects, in the implementation of preventive and corrective maintenance, in the compilation of statistics, in the execution of operational procedures, configurations and other ad-hoc tasks;
  • Liaising with peer technicians or call centres of suppliers, foreign operators and other sections within the Company as required;
  • Responsible to acquire the necessary competence for the maintenance and operation through active participation in training programs and by taking initiative to acquire further knowledge during the course of your duties;
  • Attending training outside office hours.
  • Responsibile to provide training to other members of staff in the company as necessary
  • Managing and maintaining the company’s Monitoring Systems;
  • Fault handling and escalations

Job requirements:

  • A Technical qualification such as an ICT Diploma or similar or experience working in an a NOC position for at least 5 years
  • Committed to learn and gain knowledge on technologies such as:
    • Transport and Transmission systems including WDM, MPLS, Metro Ethernet & SDH
    • IP security
    • ISP aggregation
    • ISP services such as email, DNS and web services
    • Mobile network elements (Voice/Packet Core, IN) & technologies (2G, 3G, LTE)
  • Ideally have a CCNA certification
  • Ideally have 2 years experience in an IT operational environment, running IT/Telecommunication services in a NOC environment on a 24x7 basis
  • Willing to progress your career within the SOC teams