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Network Operations Center Technician

  • Location

    Malta

  • Sector:

    Shipping

  • Salary:

    Attractive salary

  • Contact:

    Marianne Koessler

  • Job Reference:

    6913

  • Published:

    26 days ago

  • Expiry:

    2020-10-30

  • Consultant:

    Marianne Koessler

A shipping company based in Floriana is looking for a Network Operations Center Technician. The company is a leading and reputable player in the shipping industry, with offices/operating branches in Naples and Augusta (Italy), London, Singapore, Malta, Buenos Aires, Philippines and Colombia. 

 Responsibilities: 

  • Answer incoming calls pertaining to NOC related issues.  
  • Triage the contacts received to best determine the resolution team.  
  • Asking relevant questions to determine the root cause of the issue.  
  • Document and track all issues and resolutions, as well as the incident management system, including postmortem reporting and analysis.  
  • Ensure calls are answered, alerts are sent out to appropriate parties, and bridge lines initiated, to help speed the recovery of the problem.  
  • Send updates to the appropriate parties on a frequent basis until the resolution is reached. The resolution is then tracked under the Root Cause Analysis (RCA) process. 
  • Research and track emerging network operations technologies.  
  • Monitor the NOC dashboards, and other monitoring tools for any physical and virtual systems for any issues that may impact the health of the company.  
  • Contribute to the technical knowledge base by adding or editing knowledge articles for consistency and sustainability.  
  • Communicate incident trends to the Information Technology team meetings. 
  • Answer help desk calls for technical and process related questions and issues.  
  • Assist in company wide software patches and deployments using our deployment tools.  
  • Monitor and report on company hardware and software assets.  
  • Perform additional tasks as requested by the supervisor and/or team lead. 

Requirements: 

  • Diploma in the field of ICT. 
  • 2-years' experience in a similar role. 
  • Organizational, time management and problem-solving skills. 
  • Knowledge of ITIL best practices 
  • Evidence of working knowledge of several of the following: 
    • Windows Operating System,  
    • Basic TCP/IP networking protocols Active Directory knowledge and usage,  
    • Citrix, 
    • Microsoft Office applications, including Excel, Word, Outlook, Internet and preferably office 365.