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Lead Software Applications Services

  • Location


  • Sector:

    Financial Services

  • Salary:


  • Contact:

    Veronique Amaira

  • Job Reference:


  • Published:

    3 months ago

  • Expiry:


  • Client Details:


  • Consultant:

    Veronique Amaira

Unfortunately this job has now expired. However you can view all of our Live jobs here.

Exciting opportunity for an experienced IT professional to lead dynamic Software Applications and Support team of an established firm in Malta in financial services.

Main Responsibilities:

  • Leading a team responsible for supporting and maintaining various core and non-core business IT solutions 
  • Co-ordinating and managing agreed Service Level Agreements with various Partners 
  • Liaising with Corporate Technology Division based abroad for deliveries related to the Core Systems 
  • Managing all Change Requests to ensure any activity on our Production systems is properly maintained 
  • Co-ordinate with Service Desk to manage and resolve all raised tickets to the required Service Level Agreements 
  • Ensuring that Support and Maintenance budgets are monitored and controlled throughout the year 
  • Maintaining and improving all customer relations 

Skills and Experience required: 

  • Product management experience will be considered as an advantage 
  • Proven experience and skills in Change Management, IT implementation services, customer care and overall generic IT skills 
  • Experience in Business Analysis, Incident Handling, Problem Solving Techniques 
  • Strong knowledge of MS SQL, Report Writing  
  • People management experience is a must 
  • Excellent command of both spoken and written English is a must