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Lead Software Applications Services

  • Location

    Malta

  • Sector:

    Financial Services

  • Salary:

    Attractive

  • Contact:

    Veronique Amaira

  • Job Reference:

    7156

  • Published:

    15 days ago

  • Expiry:

    2020-11-06

  • Client Details:

    Castille

  • Consultant:

    Veronique Amaira

Exciting opportunity for an experienced IT professional to lead dynamic Software Applications and Support team of an established firm in Malta in financial services.

Main Responsibilities:

  • Leading a team responsible for supporting and maintaining various core and non-core business IT solutions 
  • Co-ordinating and managing agreed Service Level Agreements with various Partners 
  • Liaising with Corporate Technology Division based abroad for deliveries related to the Core Systems 
  • Managing all Change Requests to ensure any activity on our Production systems is properly maintained 
  • Co-ordinate with Service Desk to manage and resolve all raised tickets to the required Service Level Agreements 
  • Ensuring that Support and Maintenance budgets are monitored and controlled throughout the year 
  • Maintaining and improving all customer relations 

Skills and Experience required: 

  • Product management experience will be considered as an advantage 
  • Proven experience and skills in Change Management, IT implementation services, customer care and overall generic IT skills 
  • Experience in Business Analysis, Incident Handling, Problem Solving Techniques 
  • Strong knowledge of MS SQL, Report Writing  
  • People management experience is a must 
  • Excellent command of both spoken and written English is a must