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IT TechOps

  • Location

    Malta

  • Sector:

    Banking

  • Salary:

    Attractive salary

  • Contact:

    Marianne Koessler

  • Job Reference:

    7155

  • Published:

    7 days ago

  • Expiry:

    2020-11-27

  • Client Details:

    Castille

  • Consultant:

    Marianne Koessler

Castille's client is seeking to recruit an IT TechOps.  

Main responsibilities: 

  • Supporting the IT services by providing application support, performing user maintenance and taking responsibility and ownership of logged service requests and user incidents, while ensuring a timely resolution according to the team's set Service Level Agreements 
  • Monitoring and working to drive down incident levels related to user problems, recurring problems, onboarding of new users and managing of workstation setups 
  • Actively participating in improving the usability and reliability of the IT services and following the appropriate knowledge management tools and practices in order to provide a more effective and efficient service to users, while contributing to their up-keeping 
  • Ensuring that best practices and IT processes are followed, and assisting the Team Leader in standardizing and continually improving such processes 
  • Monitoring all strategic IT services and systems through relevant tools, performing routine maintenance and assisting in the generation of management and performance reports 
  • Assisting the Team Leader in identifying and implementing improvements to the team's incident logging system in order to provide a more effective and efficient service to end users 
  • Ensuring that the inventory of all user related equipment, software and software licenses is properly and adequately maintained, and ensuring timely execution of workstation hardware and software upgrades 
  • Participating in the extended support duty roster coverage and assisting the Team Leader in monitoring, measuring and evaluating the KPIs accordingly 

Requirements:  

  • A University Degree or Diploma in IT, or equivalent technical knowledge and work experience 
  • A minimum of 2 years' relevant work experience 
  • Good knowledge of Office 365 and Active Directory 
  • Good understanding of service desk, ticket management and ITIL 
  • Excellent verbal and written communication skills in English