Castille's client is seeking to recruit an IT TechOps.

Main responsibilities:

Supporting the IT services by providing application support, performing user maintenance and taking responsibility and ownership of logged service requests and user incidents, while ensuring a timely resolution according to the team's set Service Level Agreements
Monitoring and working to drive down incident levels related to user problems, recurring problems, onboarding of new users and managing of workstation setups
Actively participating in improving the usability and reliability of the IT services and following the appropriate knowledge management tools and practices in order to provide a more effective and efficient service to users, while contributing to their up-keeping
Ensuring that best practices and IT processes are followed, and assisting the Team Leader in standardizing and continually improving such processes
Monitoring all strategic IT services and systems through relevant tools, performing routine maintenance and assisting in the generation of management and performance reports
Assisting the Team Leader in identifying and implementing improvements to the team's incident logging system in order to provide a more effective and efficient service to end users
Ensuring that the inventory of all user related equipment, software and software licenses is properly and adequately maintained, and ensuring timely execution of workstation hardware and software upgrades
Participating in the extended support duty roster coverage and assisting the Team Leader in monitoring, measuring and evaluating the KPIs accordingly

Requirements:

A University Degree or Diploma in IT, or equivalent technical knowledge and work experience
A minimum of 2 years' relevant work experience
Good knowledge of Office 365 and Active Directory
Good understanding of service desk, ticket management and ITIL
Excellent verbal and written communication skills in English

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Castille