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IT Support Officer

A well-established Maltese company is currently seeking to recruit an IT Support Officer who will be responsible for installing, troubleshooting, testing and providing support on the bank’s applications and systems.

Responsibilities:
  • Communication with end users, provide end user support and education
  • Assists the IT team in the testing of new application deployments and upgrades 
  • Assist in the Joiners and Leavers procedures 
  • Ensure the timely resolution of fast track issues as reported by end-users 
  • Prioritise and manage multiple open cases at one time. 
  • Identify recurring application issues and escalate when required 
Skills and Experience required: 
  • Diploma in IT or IT certifications
  • A minimum of one year's experience in a similar role
  • Experience in IT helpdesk
  • Strong communication skills, both oral and writing, fluent in English
  • Good knowledge of trouble shooting, capable of analysing a problem and finding solutions
  • Basic knowledge of SQL would be an asset
  • Excellent time management