A well-established Maltese company is currently seeking to recruit an IT Support Officer who will be responsible for installing, troubleshooting, testing and providing support on the bank’s applications and systems.

Responsibilities:

Communication with end users, provide end user support and education
Assists the IT team in the testing of new application deployments and upgrades
Assist in the Joiners and Leavers procedures
Ensure the timely resolution of fast track issues as reported by end-users
Prioritise and manage multiple open cases at one time.
Identify recurring application issues and escalate when required

Skills and Experience required:

Diploma in IT or IT certifications
A minimum of one year's experience in a similar role
Experience in IT helpdesk
Strong communication skills, both oral and writing, fluent in English
Good knowledge of trouble shooting, capable of analysing a problem and finding solutions
Basic knowledge of SQL would be an asset
Excellent time management

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IT Support Officer

Castille