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IT Services and Support Analyst

  • Location

    United Kingdom

  • Sector:

    Financial Services

  • Salary:

    Attractive Salary

  • Contact:

    Marianne Koessler

  • Job Reference:


  • Published:

    about 1 month ago

  • Expiry:


  • Client Details:


  • Consultant:

    Marianne Koessler

An established firm in Financial and Advisory services based in Malta is looking for an IT Services and Support Analyst to join their team.  

Main responsibilities: 

  • Participate in project activities related to new services or enhancements 
  • Respond to requests according to established service level agreements 
  • Support ad-hoc or special request for technology initiatives, assuming at times the temporary role of Project or Service Delivery Manager 
  • Supporting Microsoft 365 Apps for Enterprise, including Word, Excel, PowerPoint, Outlook, Visio, Project, Forms, SharePoint Online, OneNote, Teams, OneDrive, and others. 
  • Support enterprise users with database driven application (MySQL, MSSQL, etc..) inclusive of Engagement Management and Practice Management systems, Enterprise Resource Planners, Document Management Systems... 
  • Provide complete end-to-end IT technical support services inclusive of deploying, assessing, troubleshooting, managing, maintaining, upgrading and when required, retiring equipment, systems, and software applications 
  • Manage complex technology issues. 


  • 3 years+ experience in a similar role in a medium-sized company, preferably within the Financial Services Industry. 
  • Degree in Computer science, engineering, or related field. 
  • ITIL v3 (or higher) certification will be considered an asset. 
  • Relevant and current industry certifications such as MOS, MTA, MCSA, MSCE, MCSD, CCNA, CCNP, C|ND, CISM, CISSP, etc.. 
  • Familiarity and knowledge of typical business systems and services such as: WDS, AD, VSS, GPO, DNS, DHCP, PS/scripting, RRAS, RADIUS, IIS, MIM/FIM, MDMs, IronPort/Spam Quarantines, Firewalls, IDS/IPS, PAM, MFA, Azure IP, SSL VPN, SAP, Dynamics, SharePoint, SQL DB/BI, Bitlocker, and various other tools managing a corporate environment. 
  •     Experience working with different operating systems (predominantly Windows with a smaller minority of Mac OS and Linux devices) 
  • Extensive understanding of computer systems, networks, mobile devices, and other technological equipment, along with expertise in LAN, WAN, WLAN, GWAN, RDS, SSL VPN, RADIUS, AD, GPO, IDS/IPS, Encryption, and other related technologies). 
  • Knowledgeable with scripting and command languages (PowerShell, VBA/Office Script/Macro language).