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IT Operations Manager

  • Location

    Malta

  • Sector:

    Retail

  • Salary:

    Attractive

  • Contact:

    Veronique Amaira

  • Job Reference:

    6501

  • Published:

    2 months ago

  • Expiry:

    2020-07-01

  • Client Details:

    Castille

  • Consultant:

    Veronique Amaira

Unfortunately this job has now expired. However you can view all of our Live jobs here.

A well-established group of companies is currently seeking to recruit an IT Operations Manager to lead and manage the technical team (external and internal). You will be reporting to the Director of Technology.

Main Responsibilities:

  • Writing technical solution documentation and IT internal process & procedures
  • You will be creating “how-to” manuals on solutions to frequently asked questions, creating procedures to improve workflow and other technical documentation (Knowledgebase) as required
  • Ensuring the risk assessment within the IT area is up to date and constantly monitored
  • Championing Information Security policies and best practices
  • Ensuring SLAs are met with all 3rd party service providers
  • Overseeing the purchase, maintenance, upgrade and ad-hoc service requests for new and existing hardware and software used internally within the company
  • Managing the monitoring of the IT infrastructure with 3rd Parties
  • Introducing measures to ensure optimal performance and business continuity and information security
  • Coordinating and respond to any kind of incidents within the IT area
  • Taking initiative, while aware of the accountability and leadership responsibility that comes with it
  • Managing IT staff by training, coaching, motivating, communicating job expectations and appraising their performance
  • Reporting on the team relevant KPIs on a regular basis
  • Identifying problematic areas, making recommendations and implementing strategic solutions where directed

Skills required:

  • 3+ years' technical operations experience
  • Background with proven experience as a Systems Administrator, Network Administrator, or similar IT infrastructure role
  • Working knowledge of Networking (LAN/WAN, DNS, DHCP, Firewalls, Security)
  • Working knowledge of Microsoft technologies, including Windows OS, Office 365 applications and Office 365 Security
  • Working knowledge of Microsoft Azure and general Cloud environments
  • Experience setting up and managing internal infrastructures
  • Experience working with 3rd party / outsourced service providers
  • Outgoing personality with strong communication and interpersonal skill
  • Experienced communicating with all employees up to Director level
  • Experience managing small support teams
  • Excellent Organisational and Leadership Abilities
  • Must be Fluent in English